Privacy Policy

Turnington Ltd may change this policy from time to time by updating this page. Please check this page periodically to ensure that you are up to date with any changes.

This policy was last updated on 9th August 2023.

Our contact details

Name: Turnington Ltd

Address: Unit 7, Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, England, NG12 4DG

E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We may share this information with trusted 3rd party service and software providers.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent.

    We process your information when we send you marketing communications. We will only do this if you have provided specific consent for us to do so.

    You are able to remove your consent at any time. You can do this by following the unsubscribe instructions within the latest marketing email, or by contacting us at [email protected]

  2. We have a contractual obligation.

    We process your information to fulfil an arrangement we have made with you:

    • Administration of your account.
    • To process a transaction when you purchase our products and services.
    • To provide our products and services to you.
    • To meet our contractual obligations.
  3. We have a legal obligation.

    We process your information where we have a statutory or legal obligation to do so, such as for the investigation of crime. Other examples include:

    • Third parties who have a legal right to access personal data. For example, the police.
    • If you choose to exercise your data rights (for example, a subject access request).
    • Fraud detection and prevention.
  4. We have a vital interest.

  5. We have a legitimate interest.

    • To provide you with our products and services in a secure and appropriate way.
    • To monitor and improve our products and services. We use aggregated and anonymised data to increase privacy.
    • To respond to your enquiries or requests and to communicate with you.
    • To contact you about changes to our products and services that could affect you.

How we store your personal information

Your information is securely stored and we're committed to protecting your personal data and have appropriate physical and software based security and organisational measures in place for this purpose.

We keep personal information for as long as reasonably necessary to provide products and services, and to maintain records as required for tax and other legal or regulatory requirements, as well as to protect and defend against claims.

Whilst we have an ongoing relationship with you we will retain your personal data. Normally the longest period of time we would hold your personal data is 6 years after the end of our relationship, but different retention periods apply for different types of data.

Once the appropriate time period is up, the data will be anonymised or deleted.

Your data protection rights

Under data protection law, you have rights including:

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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